Hi, I'm Stephen

Based in London, I currently work in the charity sector designing engaging user experiences for the British Heart Foundation.

I’m an enthusiastic Product Designer, Agile Practitioner and Visual Communicator with experience creating websites, e-commerce platforms and mobile applications for a range of organisations.

I’m a team player with a strong professional background in UX design, digital marketing and project management.

Attributes

Balancing user needs with business requirements

In all my work, I aim to balance user needs, motivations, frustrations and expectations with the overarching project goals and business requirements. Adopting a user-centred approach, I focus on empathising with users and communicating clearly with stakeholders, managing their expectations and pushing back when required.

Working end-to-end

My current role at the British Heart Foundation involves working on UX design projects from conception through to implementation. I have experience: planning and conducting user research; running affinity mapping workshops with stakeholders; analysing findings; mapping customer journeys; creating visuals and prototypes; making amendments to designs in a testing cycle; and collaborating with SCRUM teams.

Working with cross-functional teams

I have experience working in both small and large multi-disciplinary teams and have frequently collaborated with external agencies. I like to work closely with other team members and am able to communicate effectively with software developers. I’m confident leading workshops and delivering presentations to gain stakeholder buy-in.

Proficiency with design tools

I typically use Figma and Miro for ideation and collaboration and a variety of other tools for prototyping, depending on the circumstance and fidelity. I can prototype using pen and paper, Figma, Sketch, Adobe XD and InVision and I am keen to learn new tools. I have a working knowledge of several Content Management Systems, including Sitecore, Umbraco, Contensis, Drupal and WordPress. For UX analysis, I have experience using Mouseflow, Hotjar and Glassbox.

Testimonials

Imran Majid, UX/UI Lead at British Heart Foundation

“Stephen is a valuable asset to the Product Design Team. His enthusiasm and proactive approach show he is capable of planning and managing tasks at a senior UX level. His solutions allow users to achieve their goals and have an enhanced experience whilst still meeting the needs of the business.”

James Dodd, Head of Digital at Royal Holloway University

“Stephen regularly demonstrates not just an attention to detail, but an ability to grasp complex sets of ideas and data, as well as the vision to see how things might be fixed or improved. I very much trust Stephen with complex tasks and know he will see each project through to completion.”

Matt Shardlow, Director at Beacon Farm

“Stephen re-designed the website for our business and we found him amazing to deal with. He provided constant updates, great technical knowledge and great communication along the way. We are very glad we chose to work with him.”

Personal values

Improvement

Nothing is ever perfect and nothing is ever done. I believe there is always room to grow and improve in all aspects of life.

Encouragement

Working in collaborative teams is an invigorating part of my working life. I enjoy encouraging and building others up.

Sustainability

I’m keen to be sustainable in my approach to projects at work as well as my professional relationships and environmental outlook.